When people have ordered or sent a product, they want it delivered quickly, in good condition, and preferably with a smile! In the vast majority of cases, this is exactly what happens, and both sender and recipient are left happy with the courier’s service.
Large companies such as DHL and Amazon consistently fare well in customer satisfaction surveys, according to Ofcom.
But, like in any industry, things can go wrong. Let’s have a look at four issues which cause complaints to couriers, and how they can be avoided.
Off the beaten track
It’s worth checking where your courier can deliver before making any promises. Some couriers don’t have the warehouse storage to deliver to more remote areas, or even whole areas of the world. If you find this is the case, you may be better off seeking out a local courier, who is more knowledgeable about the local area. For example, a same day courier Cardiff, such as allaboutfreight.co.uk/same-day-courier/cardiff/, handles products carefully, delivering them to your chosen location with care.
Delivery instructions aren’t used
Both senders and customers can use delivery instructions – this might be things like ‘handle with care’ or ‘leave with my neighbour’. When these are ignored, it can result in frustration for the sender and the recipient, since the product may be damaged or lost. Encouraging drivers to take note of any instructions and highlighting them on delivery notes can go a long way.
Missing details
Similarly, missing details on the delivery note can cause parcels to go astray. Incorrect address details may result in a lost delivery, while incorrect weight listed can cause problems relating to transporting the parcel. Having a staff member double check details makes all the difference here.
Poor packaging
Lastly, don’t leave your packaging to chance. Items should be well protected within the outer box, leaving nothing to chance. Ideally, package your own items or commission a specialist third party to package each item in a custom fit box to reduce issues.